Ordering

Find answers to questions about making changes to your order, order issues, and discounts.

How long will it take to receive my order?

Due to the busy holiday season we have entered, our order processing times before an order ships is 3-5 business days. We work hard to get your order to you as soon as possible!

Can I change my shipping address?

If you need to make an edit to your shipping address, please email us at [email protected] with the following information:. We will be happy to update your shipping address for you!. *Please note that our company and our warehouse do the very

Local Pick Up

We now offer curbside pick-up at our warehouse for Oʻahu orders. Just choose local pick-up as the shipping option during the checkout process and we'll email you the pick up details as soon as your order is ready!. Local Pick Up Hours:. Monday-Friday

What if my item has a manufacturing defect?

We want to sort out any issues with defective/damaged items right away. As soon as you discover a manufacturing fault, please contact us at [email protected] with the following information:. Defective or damaged items may be exchanged for the

What if an item from my order is missing or incorrect?

In the event that you receive the wrong item or are missing an item from your order, please contact us [email protected] with the following information:. We will work on getting the correct/missing time sent to you as soon as possible!

My order qualified for free shipping before I applied my discount. Why am I being charged a shipping fee?

We offer free shipping on orders that have a total of $100+ after discounts/reward codes are applied and before shipping and taxes. If the total is now less than $100 after the discount/reward code is applied, free shipping on the order becomes ineli

Can I use my e-gift card with a discount code?

Yes! Our system now allows you to use your gift card code, along with a discount code.

Pre-orders and Embroidery Items

Orders containing a pre-order item and/or an embroidery item will ship in full once everything is available. If you have any questions, please reach out to our Customer Service team at [email protected].

Invoicing & Gift Receipts

Each order contains a packing slip of the items ordered and does not include any pricing/invoices. The packing slip number can be used for the gift receipt if a recipient wants to return their gift item.