Find answers to questions about making changes to your order, order issues, and discounts.
While our team is always working hard to get orders out as soon as possible, order processing times before an order ships can take up to 3-5 business days. Please note that during the busy holiday season, order processing can take up to 5-7 business
If you would like to make a change to your order, please contact us at [email protected] with the following information:. If a refund is in order after making the change, we will process the change on your order and refund you the overpaid bal
If you need to make an edit to your shipping address, please email us at [email protected] with the following information:. We will be happy to update your shipping address for you!. *Please note that our company and our warehouse do the very
We want to resolve any issues with defective or damaged items as quickly as possible. Defects refer to blemishes or imperfections discovered before or with minimal wear. If you notice a manufacturing defect, please contact us at aloha@cocomoonhawaii.
In the event that you receive the wrong item or are missing an item from your order, please contact us [email protected] with the following information:. We will work on getting the correct/missing time sent to you as soon as possible!
We offer free shipping on orders that have a total of $125+ after discounts/reward codes are applied and before shipping and taxes. If the total is now less than $100 after the discount/reward code is applied, free shipping on the order becomes ineli
Yes! Our system now allows you to use your gift card code, along with a discount code. Simply copy and paste your e-gift card into the discount box to apply it to your order. You can then enter your discount code into the box and you should see both
We now offer curbside pick-up at our warehouse for Oʻahu orders. Just choose local pick-up as the shipping option during the checkout process and we'll email you the pick up details as soon as your order is ready!. Local Pick Up Hours:. Monday-Friday
Orders containing a pre-order item will ship in full once everything is available. Items that are a pre order is indicated in the product description. If you have any questions, please reach out to our Customer Service team at [email protected]
Each order contains a packing slip of the items ordered and does not include any pricing/invoices. The packing slip number can be used for the gift receipt if a recipient wants to return their gift item.