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Coco Moon Hawaii

We offer free shipping on orders that have a total of $100+ after discounts/reward codes are applied and before shipping and taxes. If the total is now less than $100 after the discount/reward code is applied, free shipping on the order becomes ineligible.As you add items to your cart, you may see the &quot;Congratulations! You&apos;re got FREE shipping.&quot; message. This message is calculated based off of the total that doesn&apos;t have any discount/reward codes applied to the order yet. Once you go to check out and apply the discount code, you can see that the discount will drop the total less than $100, making the order not eligible for free shipping anymore and adding a shipping fee.<img src="https://uploads.gorgias.io/5k0Dw70D0Y7voQAM/Screenshot_2023-05-24_at_4.41.38_PM-e98d2b52-ac93-4b6b-a4dd-5279f874ae23.png" style="width: 692px;" class="fr-fic fr-dib"><img src="https://uploads.gorgias.io/5k0Dw70D0Y7voQAM/Screenshot_2023-05-24_at_4.43.48_PM-6e5ba926-b0a7-457f-af15-454632a9975d.png" style="width: 690px;" class="fr-fic fr-dib">

We offer free shipping on orders that have a total of $100+ after discounts/reward codes are applied and before shipping and taxes. If the total is now less than $100 after the discount/reward code is applied, free shipping on the order becomes ineli

My order qualified for free shipping before I applied my discount. Why am I being charged a shipping fee?

Ordering

Can I make a change to my order?

Can I change my shipping address?

What is your return policy?

How long will it take to receive my order?

Preorders and Embroidery Items

Popular FAQs

Local Pick Up

What if my item has a manufacturing defect?

What if an item from my order is missing or incorrect?

Can I use my e-gift card with a discount code?

Pre-orders and Embroidery Items

Invoicing & Gift Receipts

How much does shipping cost?

Does Coco Moon offer expedited shipping options?

Does Coco Moon ship internationally?

Does Coco Moon offer free shipping?

What can I do if my order is delayed?

What can I do if my order was lost or damaged in transit?

Shipping and Delivery

What is your gift return policy?

Can I return an item not purchased on cocomoonhawaii.com?

Returns

How can I best care for my Coco Moon goodies?

What is the difference between the Quilts and Throw Blankets?

Where do you manufacture?

Do you use flame retardants?

Why is the print on the item different from the website images?

Size Chart

Product Questions

What are your gifting options?

Can I add a gift receipt to my order?

Do you sell gift cards?

What do I need to know when gifting Coco Moon?

Embroidery

Gifting Coco Moon

How do I manage/redeem my reward points?

Is there a minimum purchase amount for reward codes?

I lost my reward code/didn't copy it. How can I view the code again?

I didn't use my reward code, but the points were taken out of my balance. Can I get those points back?

My order qualified for free shipping before I applied my discount. Why am I being charged a shipping fee?Updated a year ago