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Have a question? Email us at aloha@cocomoonhawaii.com. We'll reply within 6 business hours, Monday–Friday (excluding holidays).

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Coco Moon Hawaii

In the event that you receive the wrong item or are missing an item from your order, please contact us&#xA0;<a href="mailto:aloha@cocomoonhawaii.com">aloha@cocomoonhawaii.com</a>&#xA0;with the following information:<ul><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 16px;">Order Number starting with #SP</li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 16px;">Name of the incorrect or missing item</li></ul> We will work on getting the correct/missing time sent to you as soon as possible!

In the event that you receive the wrong item or are missing an item from your order, please contact us aloha@cocomoonhawaii.com with the following information:. We will work on getting the correct/missing time sent to you as soon as possible!

What if an item from my order is missing or incorrect?

Ordering

What is your return policy?

Can I edit my order?

Can I change my shipping address?

How long will it take to receive my order?

Preorders

Popular FAQs

Do you ship to military addresses?

What if my item has a manufacturing defect?

My order qualified for free shipping before I applied my discount. Why am I being charged a shipping fee?

Can I use my e-gift card with a discount code?

Local Pick Up

Pre-orders

Invoicing & Gift Receipts

How much does shipping cost?

Does Coco Moon offer expedited shipping options?

Does Coco Moon ship internationally?

Does Coco Moon offer free shipping?

What can I do if my order is delayed?

What can I do if my order was lost, stolen or damaged in transit?

Shipping and Delivery

What is your return/exchange policy?

How do I make a return/exchange?

How do I make a return/exchange for a gift item?

Can I return an item not purchased on cocomoonhawaii.com?

What is REDO?

Returns

What are Coco Moon items made of?

How can I best care for my Coco Moon goodies?

What is the difference between the Quilts and Throw Blankets?

Bliss Blankets

Do you use flame retardants?

Where do you manufacture?

Why is the print on the item different from the website images?

Size Chart

Can you products also help my child learn something new?

What is an FSC Certification?

Product Questions

Can I add a gift receipt to my order?

Do you sell gift cards?

What do I need to know when gifting Coco Moon?

Gifting Coco Moon

All About Our Rainbow Rewards Program!

How do I create/access my rewards account? (Using laptop or desktop computer)

How do I create a rewards account? (Using mobile device)

How do I manage/redeem my reward points?

How can I earn reward points?

Do Reward Points expire?

Do Reward Codes expire?

Is there a minimum purchase amount to use my reward code?

Get rewarded for referring Coco Moon!

Rainbow Rewards

Do you offer wholesale?

Is Coco Moon available in stores?

Retailers and Wholesale

ShopPay

Express Checkout

Payment Options

What if an item from my order is missing or incorrect?Updated 10 months ago