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Coco Moon Hawaii

In the event that you receive the wrong item or are missing an item from your order, please contact us&#xA0;<a href="mailto:aloha@cocomoonhawaii.com">aloha@cocomoonhawaii.com</a>&#xA0;with the following information:<ul><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 16px;">Order Number starting with #SP</li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 16px;">Name of the incorrect or missing item</li></ul>We will work on getting the correct/missing time sent to you as soon as possible!

In the event that you receive the wrong item or are missing an item from your order, please contact us aloha@cocomoonhawaii.com with the following information:. We will work on getting the correct/missing time sent to you as soon as possible!

What if an item from my order is missing or incorrect?

Ordering

Can I make a change to my order?

Can I change my shipping address?

What is your return policy?

How long will it take to receive my order?

Preorders and Embroidery Items

Popular FAQs

Local Pick Up

What if my item has a manufacturing defect?

My order qualified for free shipping before I applied my discount. Why am I being charged a shipping fee?

Can I use my e-gift card with a discount code?

Pre-orders and Embroidery Items

Invoicing & Gift Receipts

How much does shipping cost?

Does Coco Moon offer expedited shipping options?

Does Coco Moon ship internationally?

Does Coco Moon offer free shipping?

What can I do if my order is delayed?

What can I do if my order was lost or damaged in transit?

Shipping and Delivery

What is your gift return policy?

Can I return an item not purchased on cocomoonhawaii.com?

Returns

How can I best care for my Coco Moon goodies?

What is the difference between the Quilts and Throw Blankets?

Where do you manufacture?

Do you use flame retardants?

Why is the print on the item different from the website images?

Size Chart

Product Questions

What are your gifting options?

Can I add a gift receipt to my order?

Do you sell gift cards?

What do I need to know when gifting Coco Moon?

Embroidery

Gifting Coco Moon

How do I manage/redeem my reward points?

Is there a minimum purchase amount for reward codes?

I lost my reward code/didn't copy it. How can I view the code again?

I didn't use my reward code, but the points were taken out of my balance. Can I get those points back?

What if an item from my order is missing or incorrect?Updated a year ago