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Coco Moon Hawaii

All About Ordering, Shipping and Returns

Black Friday FAQs

What is your return policy?

Can I edit my order?

Can I change my shipping address?

How long will it take to receive my order?

Preorders

Popular FAQs

Do you ship to military addresses?

What if my item has a manufacturing defect?

What if an item from my order is missing or incorrect?

My order qualified for free shipping before I applied my discount. Why am I being charged a shipping fee?

Can I use my e-gift card with a discount code?

Local Pick Up

Pre-orders

Invoicing & Gift Receipts

Ordering

How much does shipping cost?

Does Coco Moon offer expedited shipping options?

Does Coco Moon ship internationally?

Does Coco Moon offer free shipping?

What can I do if my order is delayed?

What can I do if my order was lost, stolen or damaged in transit?

Shipping and Delivery

Can I add a gift receipt to my order?

Do you sell gift cards?

What do I need to know when gifting Coco Moon?

Gifting Coco Moon

What is your return/exchange policy?

How do I make a return/exchange?

How do I make a return/exchange for a gift item?

Can I return an item not purchased on cocomoonhawaii.com?

What is REDO?

Returns

ShopPay

Express Checkout

Payment Options

What are Coco Moon items made of?

How can I best care for my Coco Moon goodies?

What is the difference between the Quilts and Throw Blankets?

Bliss Blankets

Do you use flame retardants?

Where do you manufacture?

Why is the print on the item different from the website images?

Size Chart

Can you products also help my child learn something new?

What is an FSC Certification?

Product Questions

All About Our Rainbow Rewards Program!

How do I create/access my rewards account? (Using laptop or desktop computer)

How do I create a rewards account? (Using mobile device)

How do I manage/redeem my reward points?

How can I earn reward points?

Do Reward Points expire?

Do Reward Codes expire?

Is there a minimum purchase amount to use my reward code?

Get rewarded for referring Coco Moon!

Rainbow Rewards

Do you offer wholesale?

Is Coco Moon available in stores?

Retailers and Wholesale

Read up on all Black Friday/Cyber Monday policies and FAQs before purchasing!

Find answers to our most common questions here!

Find answers to questions about making changes to your order, order issues, and discounts.

Read more about our shipping policies and options, as well as what to do if you experience a delivery issue.

Click here before you gift Coco Moon to a special someone!

Read all about our return policies for regular orders, local pick up orders and gifts!

Our most frequently asked product questions! (Care instructions, size charts, etc.)

Learn how you can receive reward perks through our Rainbow Rewards program!

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