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Coco Moon Hawaii

We want to sort out any issues with defective/damaged items right away. As soon as you discover a manufacturing fault, please contact us at&#xA0;<a href="mailto:aloha@cocomoonhawaii.com">aloha@cocomoonhawaii.com</a>&#xA0;with the following information:<ul><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 16px;">Order Number starting with #SP</li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 16px;">The name of the defective item (ex. Nalu Coverall 0-6M)</li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 16px;">Description AND photo of the fault</li></ul>Defective or damaged items may be exchanged for the same item as long as the item is still in stock.&#xA0;If the item is no longer in stock, a different print or store credit may be offered.*Examples of manufacturing defects: holes, snags, missing robe tie, misprint, etc.

We want to sort out any issues with defective/damaged items right away. As soon as you discover a manufacturing fault, please contact us at aloha@cocomoonhawaii.com with the following information:. Defective or damaged items may be exchanged for the

What if my item has a manufacturing defect?

Ordering

Can I make a change to my order?

Can I change my shipping address?

What is your return policy?

How long will it take to receive my order?

Preorders and Embroidery Items

Popular FAQs

Local Pick Up

What if an item from my order is missing or incorrect?

My order qualified for free shipping before I applied my discount. Why am I being charged a shipping fee?

Can I use my e-gift card with a discount code?

Pre-orders and Embroidery Items

Invoicing & Gift Receipts

How much does shipping cost?

Does Coco Moon offer expedited shipping options?

Does Coco Moon ship internationally?

Does Coco Moon offer free shipping?

What can I do if my order is delayed?

What can I do if my order was lost or damaged in transit?

Shipping and Delivery

What is your gift return policy?

Can I return an item not purchased on cocomoonhawaii.com?

Returns

How can I best care for my Coco Moon goodies?

What is the difference between the Quilts and Throw Blankets?

Where do you manufacture?

Do you use flame retardants?

Why is the print on the item different from the website images?

Size Chart

Product Questions

What are your gifting options?

Can I add a gift receipt to my order?

Do you sell gift cards?

What do I need to know when gifting Coco Moon?

Embroidery

Gifting Coco Moon

How do I manage/redeem my reward points?

Is there a minimum purchase amount for reward codes?

I lost my reward code/didn't copy it. How can I view the code again?

I didn't use my reward code, but the points were taken out of my balance. Can I get those points back?

What if my item has a manufacturing defect?Updated a year ago