Find answers to our most common questions here!
If you would like to make a change to your order, please contact us at [email protected] with the following information:. If a refund is in order after making the change, we will process the change on your order and refund you the overpaid bal
If you need to make an edit to your shipping address, please email us at [email protected] with the following information:. We will be happy to update your shipping address for you!. *Please note that our company and our warehouse do the very
If you are not completely satisfied with your Coco Moon purchase, you have 30 days from the date of delivery to request a return for refund, unless the items were purchased on sale. All sale items are FINAL and not eligible for return. We current don
Due to the busy holiday season we have entered, our order processing times before an order ships is 3-5 business days. We work hard to get your order to you as soon as possible!
Orders containing a pre-order item and/or an embroidery item will ship in full once everything is available. Available items will not ship partially. Pre-order items are indicated in the product description. If you have any questions, please reach ou