Please review our return policy before submitting your return request. *Disclaimer: This return policy only applies to orders that were placed through our website (cocomoonhawaii.com). If your item was purchased at a retailer store, the return must b

Please review our return policy before submitting your return request.*Disclaimer: This return policy only applies to orders that were placed through our website (cocomoonhawaii.com). If your item was purchased at a retailer store, the return must be handled with the retailer.**All items purchased during any and all sales are final and not eligible for returns or exchanges. Return requirements:<ul><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif;">You have&#xA0;30 days&#xA0;from the delivery date to request a return. </li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif;">All items must be in new, unused condition with the original tags attached (this includes the ribbon and cardboard wrapping that comes around the quilts, throw blankets and mama robes and/or the tie and hangtags for clothing/towels/accessories). Bliss Blankets are not returnable unless they remain in their original compression packaging. </li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif;">The original shipping fee on an order is non-refundable. </li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif;">REDO Free Returns &amp; Package Protection fee is non-refundable. </li></ul>You can visit our return portal here:&#xA0;<a data-fr-linked="true" href="https://cocomoonhawaii.com/apps/redo/returns-portal/login" rel="noopener noreferrer" target="_blank">https://cocomoonhawaii.com/apps/redo/returns-portal/login</a> Return/Exchange Fees:<ul><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif;">If REDO Free Returns + Package Protection was purchased with your order, the cost of the label to return your item is free. </li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif; line-height: 1.15;">If you did not purchase REDO, you are responsible for all return shipping costs.<ul style="color: initial;"><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif;">To learn more about REDO, visit this page <a href="https://cocomoonhawaii.gorgias.help/en-US/what-is-redo-773452" rel="noopener noreferrer" target="_blank">here</a>. </li></ul></li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif; line-height: 1.15;">If you request to make an exchange, you are responsible for the shipping cost of the NEW exchange item regardless of if REDO was purchased or not.<ul style="color: initial;"><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">If the selected exchange item value is more than the original item, a payment will be required.</li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">If the selected exchange item value is less than the original item, a refund will be issued.</li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">Reward points cannot be used to cover the shipping cost on an exchange order. </li></ul></li></ul>Shipping Label Expiration:Once a return request is submitted, the return label will expire 21 days from the date the label was created. All returns will be invalid and voided after this time period, resulting in your items now being ineligible for return. Coco Moon reserves the right to refuse any returned item(s) that does not meet our return policy. Please note that it can take 3-5 business days during our normal season and up to 7-10 business days during the holiday season from the return delivery date to process the return. If it has been more than 10 business days since the return delivery date, please contact us at&#xA0;<a href="mailto:aloha@cocomoonhawaii.com">aloha@cocomoonhawaii.com</a>.

What is your return policy?

Orders can't be changed or canceled once placed — they enter our fulfillment system immediately so we can get your order to you as fast as possible.

Orders can&apos;t be changed or canceled once placed &#x2014; they enter our fulfillment system immediately so we can get your order to you as fast as possible.

Can I edit my order?

While our team is always working hard to get orders out as soon as possible, order processing times before an order ships can take up to 3-5 business days. Please note that during launches, sales, or the holiday season, order processing can take up t

<p id="isPasted" style="font-size: 16px; box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; line-height: 24px; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22);">While our team is always working hard to get orders out as soon as possible, order processing times before an order ships can take up to 3-5 business days.<ul style="font-size: 16px; box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; padding-inline-start: 32px; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); font-family: Inter, sans-serif;"><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; line-height: 24px; margin-block-end: 8px; color: rgb(0, 0, 0);">While we cannot guarantee a delivery date, shipments usually take between 3-7 days after an order is processed, depending on the shipment class and destination.</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; line-height: 24px; margin-block-end: 8px; color: rgb(0, 0, 0);">International orders are sent via USPS or UPS. While we cannot guarantee a delivery date, shipments usually take 1-2 weeks, after an order is processed, to arrive depending on the shipment class and destination</li></ul>Please note that during launches, sales, or the holiday season, order processing can take up to 5-7 business days before an order ships. We appreciate your patience during these times of year!

How long will it take to receive my order?

Have a question? Chat with us! We'll reply within 6 business hours, Monday–Friday (excluding holidays).

Have a question? Email us at aloha@cocomoonhawaii.com. We'll reply within 6 business hours, Monday–Friday (excluding holidays).

Prefer to handle your questions by phone? Call us and leave a message, and we will return your call within 6 business hours, Monday–Friday (excluding holidays).

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Coco Moon Hawaii

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Popular FAQs

What is your return policy?

Can I edit my order?

How long will it take to receive my order?