*IMPORTANT NOTE:. Coco Moon is moving into a new warehouse! To help make this transition a smooth one, we are temporarily pausing the exchange option until our warehouse is up an running. The open to return for a refund or store credit will still be

*IMPORTANT NOTE:Coco Moon is moving into a new warehouse! To help make this transition a smooth one, we are temporarily pausing the exchange option until our warehouse is up an running. The open to return for a refund or store credit will still be available. We apologize for any inconvenience this may cause and appreciate your understanding! Mahalo! Please review our return policy before submitting your return request.*Disclaimer: This return policy only applies to orders that were placed through our website (cocomoonhawaii.com). If your item was purchased at a retailer store, the return must be handled with the retailer.**All items purchased during any and all sales are final and not eligible for returns or exchanges. Return requirements:<ul><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif;">You have&#xA0;30 days&#xA0;from the delivery date to request a return. </li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif;">All items must be in new, unused condition with the original tags attached (this includes the ribbon and cardboard wrapping that comes around the quilts, throw blankets and mama robes and/or the tie and hangtags for clothing/towels/accessories). Bliss Blankets are not returnable unless they remain in their original compression packaging. </li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif;">The original shipping fee on an order is non-refundable. </li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif;">REDO Free Returns &amp; Package Protection fee is non-refundable. </li></ul>You can visit our return portal here:&#xA0;<a data-fr-linked="true" href="https://cocomoonhawaii.com/apps/redo/returns-portal/login" rel="noopener noreferrer" target="_blank">https://cocomoonhawaii.com/apps/redo/returns-portal/login</a> Return/Exchange Fees:<ul><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif;">If REDO Free Returns + Package Protection was purchased with your order, the cost of the label to return your item is free. </li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif; line-height: 1.15;">If you did not purchase REDO, you are responsible for all return shipping costs.<ul style="color: initial;"><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif;">To learn more about REDO, visit this page <a href="https://cocomoonhawaii.gorgias.help/en-US/what-is-redo-773452" rel="noopener noreferrer" target="_blank">here</a>. </li></ul></li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif; line-height: 1.15;">If you request to make an exchange, you are responsible for the shipping cost of the NEW exchange item regardless of if REDO was purchased or not.<ul style="color: initial;"><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">If the selected exchange item value is more than the original item, a payment will be required.</li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">If the selected exchange item value is less than the original item, a refund will be issued.</li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">Reward points cannot be used to cover the shipping cost on an exchange order. </li></ul></li></ul>Shipping Label Expiration:Once a return request is submitted, the return label will expire 21 days from the date the label was created. All returns will be invalid and voided after this time period, resulting in your items now being ineligible for return. Coco Moon reserves the right to refuse any returned item(s) that does not meet our return policy. Please note that it can take 3-5 business days during our normal season and up to 7-10 business days during the holiday season from the return delivery date to process the return. If it has been more than 10 business days since the return delivery date, please contact us at&#xA0;<a href="mailto:aloha@cocomoonhawaii.com">aloha@cocomoonhawaii.com</a>.

What is your return policy?

If you would like to make a change to your order, please contact us at aloha@cocomoonhawaii.com with the following information:. If a refund is in order after making the change, we will process the change on your order and refund you the overpaid bal

<p id="isPasted" style="font-size: 16px; box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; line-height: 24px; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22);">If you would like to make a change to your order, please contact us at <a href="mailto:aloha@cocomoonhawaii.com" style="box-sizing: inherit; color: rgb(0, 0, 0); text-decoration-line: none; cursor: pointer; transition: color 200ms linear 0s;">aloha@cocomoonhawaii.com</a> with the following information:<ul style="font-size: 16px; box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; padding-inline-start: 32px; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); font-family: Inter, sans-serif;"><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; line-height: 24px; margin-block-end: 8px; color: rgb(0, 0, 0);">Order Number starting with #SP</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; line-height: 24px; margin-block-end: 8px; color: rgb(0, 0, 0);">Change you would like to make</li></ul>If a refund is in order after making the change, we will process the change on your order and refund you the overpaid balance. If there is an unpaid balance after making the change to your order, we will send you an invoice with the cost of the remaining balance. Once the balance is paid, we will ship your order as soon as possible.*Please note that our company and our warehouse do the very best to get your order out quickly. If your order has already been packed, processed and shipped out, we will not be able to make any edits to your order.

Can I edit my order?

If you need to make an edit to your shipping address, please email us at aloha@cocomoonhawaii.com with the following information:. We will be happy to update your shipping address for you!. *Please note that our company and our warehouse do the very

<main id="isPasted" style="font-family: var(--ghc-primary-font-family),sans-serif; font-size: 16px; box-sizing: inherit; color: rgb(22, 22, 22); line-height: 24px;">If you need to make an edit to your shipping address, please email us at&#xA0;<a data-fr-linked="true" href="mailto:aloha@cocomoonhawaii.com">aloha@cocomoonhawaii.com</a>&#xA0;with the following information:<ul style="caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;"><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 16px;">Order number that starts with #SP</li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 16px;">Updated Shipping Address</li></ul>We will be happy to update your shipping address for you!*Please note that our company and our warehouse do the very best to get your order out quickly. If your order has already been processed and shipped out, we will not be able to make any edits to your order.**If you placed your order using an express checkout (e.g. Apple Pay, Amazon Pay, ShopPay, etc.), please be sure to double check the shipping address when you receive the order confirmation email. Sometimes the address on the order will change to the address associate with the express checkout account method after paying.<main style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; font-size: 16px; color: rgb(22, 22, 22); line-height: 24px;">**Please also note that a change in address may result in a change in shipping fee in some cases.</main></main>

Can I change my shipping address?

While our team is always working hard to get orders out as soon as possible, order processing times before an order ships can take up to 3-5 business days. Please note that during launches, sales, or the holiday season, order processing can take up t

<p id="isPasted" style="font-size: 16px; box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; font-family: Inter, sans-serif; line-height: 24px; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22);">While our team is always working hard to get orders out as soon as possible, order processing times before an order ships can take up to 3-5 business days.<ul style="font-size: 16px; box-sizing: inherit; margin-block: 0px 24px; scroll-margin-top: 84px; padding-inline-start: 32px; caret-color: rgb(22, 22, 22); color: rgb(22, 22, 22); font-family: Inter, sans-serif;"><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; line-height: 24px; margin-block-end: 8px; color: rgb(0, 0, 0);">While we cannot guarantee a delivery date, shipments usually take between 3-5 days after an order is processed, depending on the shipment class and destination.</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; line-height: 24px; margin-block-end: 8px; color: rgb(0, 0, 0);">International orders are sent via USPS or UPS. While we cannot guarantee a delivery date, shipments usually take 1-2 weeks, after an order is processed, to arrive depending on the shipment class and destination</li></ul>Please note that during launches, sales, or the holiday season, order processing can take up to 10-15 business days before an order ships. We appreciate your patience during these times of year!

How long will it take to receive my order?

Orders containing a pre-order item will ship in full once everything is available. Available items will not ship partially. Pre-order items are indicated in the product description. If you have any questions, please reach out to our Customer Service

Orders containing a pre-order item will ship in full once everything is available. Available items will not ship partially. Pre-order items are indicated in the product description. If you have any questions, please reach out to our Customer Service team at aloha@cocomoonhawaii.com.

Preorders

Have a question? Chat with us! We'll reply within 6 business hours, Monday–Friday (excluding holidays).

Have a question? Email us at aloha@cocomoonhawaii.com. We'll reply within 6 business hours, Monday–Friday (excluding holidays).

Prefer to handle your questions by phone? Call us and leave a message, and we will return your call within 6 business hours, Monday–Friday (excluding holidays).

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Coco Moon Hawaii

Find answers to our most common questions here!

Popular FAQs

What is your return policy?

Can I edit my order?

Can I change my shipping address?

How long will it take to receive my order?

Preorders