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Shipping and Delivery

Read more about our shipping policies and options, as well as what to do if you experience a delivery issue.

How much does shipping cost?

Shipping rates are calculated at checkout. If you require additional help with shipping rates, please reach out to us at [email protected].

Does Coco Moon offer expedited shipping options?

Yes! If you need your order to arrive sooner than the provided shipping time at checkout, please contact us at [email protected] and we will send you a price quote.

Does Coco Moon ship internationally?

Yes! Here at Coco Moon, we love sharing Aloha worldwide!. Shipping costs vary by country and order details. This amount is calculated at checkout. Please note that the customer is responsible for any duty fees. If you have any further questions or co

Does Coco Moon offer free shipping?

We offer free shipping on orders with a subtotal of $100+. The subtotal is the total after any discount/reward codes are applied and after taxes are added. Free shipping only applies to orders in the US.

What can I do if my order is delayed?

Please note: Once an item has left our possession and is with the nominated mail carrier the only information we have is the provided tracking number. We cannot be held responsible for loss, theft or damages once an item has left our possession and i

What can I do if my order was lost, stolen or damaged in transit?

If your order is delayed and it has been less than 7 days from the last update on your tracking link, please reach out to the mail carrier to see if they are able to provide further insight into the whereabouts of your package. If it has been more th