*IMPORTANT NOTE:. Coco Moon is moving into a new warehouse! To help make this transition a smooth one, we are temporarily pausing the exchange option until our warehouse is up an running. The open to return for a refund or store credit will still be

*IMPORTANT NOTE:Coco Moon is moving into a new warehouse! To help make this transition a smooth one, we are temporarily pausing the exchange option until our warehouse is up an running. The open to return for a refund or store credit will still be available. We apologize for any inconvenience this may cause and appreciate your understanding! Mahalo! Please review our return policy before submitting your return request.*Disclaimer: This return policy only applies to orders that were placed through our website (cocomoonhawaii.com). If your item was purchased at a retailer store, the return must be handled with the retailer.**All items purchased during any and all sales are final and not eligible for returns or exchanges. Return requirements:<ul><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif;">You have&#xA0;30 days&#xA0;from the delivery date to request a return. </li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif;">All items must be in new, unused condition with the original tags attached (this includes the ribbon and cardboard wrapping that comes around the quilts, throw blankets and mama robes and/or the tie and hangtags for clothing/towels/accessories).&#xA0;Bliss Blankets are not returnable unless they remain in their original compression packaging. </li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif;">The original shipping fee on an order is non-refundable. </li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif;">REDO Free Returns &amp; Package Protection fee is non-refundable. </li></ul>You can visit our return portal here:&#xA0;<a data-fr-linked="true" href="https://cocomoonhawaii.com/apps/redo/returns-portal/login" rel="noopener noreferrer" target="_blank">https://cocomoonhawaii.com/apps/redo/returns-portal/login</a> Return/Exchange Fees:<ul><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif;">If REDO Free Returns + Package Protection was purchased with your order, the cost of the label to return your item is free. </li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif; line-height: 1.15;">If you did not purchase REDO, you are responsible for all return shipping costs.<ul style="color: initial;"><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif;">To learn more about REDO, visit this page <a href="https://cocomoonhawaii.gorgias.help/en-US/what-is-redo-773452" rel="noopener noreferrer" target="_blank">here</a>. </li></ul></li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: sans-serif; line-height: 1.15;">If you request to make an exchange, you are responsible for the shipping cost of the NEW exchange item regardless of if REDO was purchased or not.<ul style="color: initial;"><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">If the selected exchange item value is more than the original item, a payment will be required.</li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">If the selected exchange item value is less than the original item, a refund will be issued.</li><li style="font-size: 16px; caret-color: rgb(65, 65, 65); color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">Reward points cannot be used to cover the shipping cost on an exchange order. </li></ul></li></ul>Shipping Label Expiration:Once a return request is submitted, the return label will expire 21 days from the date the label was created. All returns will be invalid and voided after this time period, resulting in your items now being ineligible for return. Coco Moon reserves the right to refuse any returned item(s) that does not meet our return policy. Please note that it can take 3-5 business days during our normal season and up to 7-10 business days during the holiday season from the return delivery date to process the return. If it has been more than 10 business days since the return delivery date, please contact us at&#xA0;<a href="mailto:aloha@cocomoonhawaii.com">aloha@cocomoonhawaii.com</a>.

What is your return/exchange policy?

*IMPORTANT NOTE:Coco Moon is moving into a new warehouse! To help make this transition a smooth one, we are temporarily pausing the exchange option until our warehouse is up an running. The open to return for a refund or store credit will still be available. We apologize for any inconvenience this may cause and appreciate your understanding! Mahalo! These instructions are for anyone returning an item from their own order. If you are returning an item that was gifted to you, please head to this article:&#xA0;<a data-fr-linked="true" href="https://cocomoonhawaii.gorgias.help/en-US/how-do-i-make-a-return-for-a-gift-item-1251201" id="isPasted" rel="noopener noreferrer" target="_blank">https://cocomoonhawaii.gorgias.help/en-US/how-do-i-make-a-return-for-a-gift-item-1251201</a>Please visit the portal below to initiate the return process. You will need the following:<ul><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 16px;">Order number that starts with SP</li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 16px;">Email address used for the order OR zip/postal code</li></ul> You&apos;ll be able to choose between a refund, store credit (via an e-gift card) or exchange for a new item. Please note the following:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Refunds are credited back to the original payment method on the order.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Store credit is issued in the form of an e-gift card to your email.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Exchange orders are not shipped out until the return item(s) are received and processed.</li></ul> You will receive an email with the return label/QR code. Print the shipping label OR show the QR code if available, and drop it off at the mail carrier. Be sure to save the tracking information so you can track the return. Return&#xA0;portal:&#xA0;<a href="https://cocomoonhawaii.com/apps/redo/returns-portal/login" id="isPasted" target="_blank" rel="noopener noreferrer">https://cocomoonhawaii.com/apps/redo/returns-portal/login</a> Return ProcessingPlease note that it can take 3-5 business days during our normal season and up to 7-10 business days during the holiday season from the return delivery date to process the return Once a return is approved and processed, the refund/store credit will automatically be issued, or exchange order will be released for fulfillment. Non-Returnable/Exchangable ItemsAll items purchased during any and all sales are not eligible for return.&#xA0;

How do I make a return/exchange?

We can only accept returns for purchases made through cocomoonhawaii.com. If you made a purchase through another shop or website, the exchange must be processed through that shop/website.

We can only accept returns for purchases made through&#xA0;<a href="https://cocomoonhawaii.gorgias.help/en-US/cocomoonhawaii.com" style="font-size: 16px; box-sizing: inherit; color: rgb(29, 54, 92); text-decoration-line: none; cursor: pointer; transition: color 200ms linear 0s; caret-color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">cocomoonhawaii.com</a>. If you made a purchase through another shop or website, the exchange must be processed through that shop/website.

Can I return an item not purchased on cocomoonhawaii.com?

What is Redo?. We now offer return & shipping protection for all orders called Redo, which you can purchase at checkout. If you purchase Redo with your order, your return shipping label will be covered! You can return any eligible item(s) in your ord

What is Redo?We now offer return &amp; shipping protection for all orders called Redo, which you can purchase at checkout. If you purchase Redo with your order, your return shipping label will be covered! You can return any eligible item(s) in your order for a return or store credit for FREE. Redo covers all items in the cart, you do not need to purchase Redo for each item.&#xA0;If you choose not to buy Redo with your order, you can still return items, but you will have to cover the cost of the return shipping label.Free returns via Redo must follow all guidelines listed within our <a href="https://cocomoonhawaii.gorgias.help/en-US/what-is-your-returnexchange-policy-4648788" target="_self">return policy</a>.

What is REDO?

Have a question? Chat with us! We'll reply within 6 business hours, Monday–Friday (excluding holidays).

Have a question? Email us at aloha@cocomoonhawaii.com. We'll reply within 6 business hours, Monday–Friday (excluding holidays).

Prefer to handle your questions by phone? Call us and leave a message, and we will return your call within 6 business hours, Monday–Friday (excluding holidays).

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Coco Moon Hawaii

Read all about our return policies for regular orders, local pick up orders and gifts!