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Returns

Read all about our return policies for regular orders, local pick up orders and gifts!

What is your return policy?

Please review our return policy before submitting your return request. *Disclaimer: This return policy only applies to orders that were placed through our website (cocomoonhawaii.com). If your item was purchased at a retailer store, the return must b

Can I return a gift item?

Please review our return policy before submitting your return request. *Disclaimer: This return policy only applies to orders that were placed through our website (cocomoonhawaii.com). If your item was purchased at a retailer store, the return must b

Can I return an item not purchased on cocomoonhawaii.com?

We can only accept returns for purchases made through cocomoonhawaii.com. If you made a purchase through another shop or website, the exchange must be processed through that shop/website.

What is REDO?

What is Redo?. We now offer return & shipping protection for all orders called Redo, which you can purchase at checkout. If you purchase Redo with your order, your return shipping label will be covered! You can return any item(s) in your order for an