What can I do if my order was lost, stolen or damaged in transit?Updated 7 months ago

If your order is delayed and it has been less than 7 days from the last update on your tracking link, please reach out to the mail carrier to see if they are able to provide further insight into the whereabouts of your package.

If it has been more than 7 days since your tracking showed a "Delivered" status and you still haven't received your order, OR if you have determined that your order has been stolen, you can submit a claim submission in our claim portal.

• If you are the original purchaser, enter your email address and order # or tracking # and click "Find Order".
• You will be brought to your REDO account portal.
• Click on "Start a claim" to submit your claim.

If the items in your order was damaged during transit, please submit your claim using the claim portal link above.

You have 30 days from the date of delivery to submit a claim or a lost, stolen or damaged order. We have the right to refuse any requests after this timeframe.