What can I do if my order is delayed?Updated a year ago

Please refer to the tracking number that was included in the shipping confirmation email that was sent to you to get the latest information on the whereabouts of your package.

• If your package is showing a status of delivered but you never received the package, please contact the mail carrier your tracking number is associated with and quote your tracking number to them.
• If you have contacted your mail carrier as listed above and still require assistance, please email us anytime through our website or at [email protected]

*Once an item has left our possession and is with the nominated mail carrier the only information we have is the provided tracking number. We cannot be held responsible for loss, theft or damages once an item has left our possession and is with the nominated mail carrier. We understand the frustration and annoyance that comes with missing packages and we are happy to assist you throughout the process or locating your package.