Popular FAQs

Find answers to our most common questions here!

Ordering

Find answers to questions about making changes to your order, order issues, and discounts.

Shipping and Delivery

Read more about our shipping policies and options, as well as what to do if you experience a delivery issue.

Returns

Read all about our return policies for regular orders, local pick up orders and gifts!

Product Questions

Our most frequently asked product questions! (Care instructions, size charts, etc.)

Gifting Coco Moon

Click here before you gift Coco Moon to a special someone!

Rewards

Learn how you can receive reward perks through our Rainbow Rewards program!

Retailers and Wholesale

Route Package Protection

Read all about what the Route Protection Package is!

Payment Options