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Returns

Read all about our return policies for regular orders, local pick up orders and gifts!

What is your return policy?

If you are not completely satisfied with your Coco Moon purchase, you have 30 days from the date of delivery to request a return for refund, unless the items were purchased on sale. All sale items are FINAL and not eligible for return. We currently d

What is your gift return policy?

**HOLIDAY RETURNS: All orders placed between November 1st and December 25th are eligible for return until January 31st excluding orders placed during our BFCM sale which is November 21st to November 27th. Orders placed between November 21st to Novemb

Can I return an item not purchased on cocomoonhawaii.com?

We can only accept returns for purchases made through cocomoonhawaii.com. If you made a purchase through another shop or website, the exchange must be processed through that shop/website.