Read all about our return policies for regular orders, local pick up orders and gifts!
Please review our return policy before submitting your return request. *Disclaimer: This return policy only applies to orders that were placed through our website (cocomoonhawaii.com). If your item was purchased at a retailer store, the return must b
These instructions are for anyone returning an item from their own order. If you are returning an item that was gifted to you, please head to this article: https://cocomoonhawaii.gorgias.help/en-US/how-do-i-make-a-return-for-a-gift-item-1251201. Retu
These instructions are for anyone returning an item that was gifted. Return By Mail. Please visit the portal below to initiate the return process and click on "Start a return or claim for a gift" located below the "Find order" button. Return portal:
We can only accept returns for purchases made through cocomoonhawaii.com. If you made a purchase through another shop or website, the exchange must be processed through that shop/website.
What is Redo?. We now offer return & shipping protection for all orders called Redo, which you can purchase at checkout. If you purchase Redo with your order, your return shipping label will be covered! You can return any item(s) in your order for an