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Coco Moon Hawaii

We can only accept returns for purchases made through&#xA0;<a href="https://cocomoonhawaii.gorgias.help/en-US/cocomoonhawaii.com" style="font-size: 16px; box-sizing: inherit; color: rgb(29, 54, 92); text-decoration-line: none; cursor: pointer; transition: color 200ms linear 0s; caret-color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">cocomoonhawaii.com</a>. If you made a purchase through another shop or website, the exchange must be processed through that shop/website.

We can only accept returns for purchases made through cocomoonhawaii.com. If you made a purchase through another shop or website, the exchange must be processed through that shop/website.

Can I return an item not purchased on cocomoonhawaii.com?

Returns

Can I make a change to my order?

Can I change my shipping address?

What is your return policy?

How long will it take to receive my order?

Preorders and Embroidery Items

Popular FAQs

Local Pick Up

What if my item has a manufacturing defect?

What if an item from my order is missing or incorrect?

My order qualified for free shipping before I applied my discount. Why am I being charged a shipping fee?

Can I use my e-gift card with a discount code?

Pre-orders and Embroidery Items

Invoicing & Gift Receipts

Ordering

How much does shipping cost?

Does Coco Moon offer expedited shipping options?

Does Coco Moon ship internationally?

Does Coco Moon offer free shipping?

What can I do if my order is delayed?

What can I do if my order was lost or damaged in transit?

Shipping and Delivery

What is your gift return policy?

How can I best care for my Coco Moon goodies?

What is the difference between the Quilts and Throw Blankets?

Where do you manufacture?

Do you use flame retardants?

Why is the print on the item different from the website images?

Size Chart

Product Questions

What are your gifting options?

Can I add a gift receipt to my order?

Do you sell gift cards?

What do I need to know when gifting Coco Moon?

Embroidery

Gifting Coco Moon

How do I manage/redeem my reward points?

Is there a minimum purchase amount for reward codes?

I lost my reward code/didn't copy it. How can I view the code again?

I didn't use my reward code, but the points were taken out of my balance. Can I get those points back?

How can I add my birthday for reward points?

Rewards

Do you offer wholesale?

Is Coco Moon available in stores?

Retailers and Wholesale

What is Route?

How does Route work?

How does Route process refunds or reorders?

When should I file a claim?

What if my order never arrives or is stolen?

What if my order arrives damaged?

Route's Terms and Conditions

Is Route a licensed insurance company?

How do I file a claim for my lost, damaged or stolen order?

Route Package Protection

ShopPay

Express Checkout

Payment Options

Can I return an item not purchased on cocomoonhawaii.com?Updated a year ago