What is your return policy?Updated 18 days ago

Please review our return policy before submitting your return request.

*Disclaimer: This return policy only applies to orders that were placed through our website (cocomoonhawaii.com). If your item was purchased at a retailer store, the return must be handled with the retailer.

**All items purchased during our Black Friday sale that happened between 11/22-12/3 is final sale and not eligible for returns or exchanges.

• You have 30 days from the delivery date to request a return.
• You can request a return for an exchange, store credit, or refund.
• Please note that all items purchased during a sale are FINAL and not eligible for return. 
• All items must be in new, unused condition with the original tags attached (this includes the ribbon and cardboard wrapping that comes around the quilts, throw blankets and mama robes and/or the tie and hangtags for clothing/towels/accessories).
• The original shipping fee on an order is non-refundable.
• REDO Free Returns & Package Protection fee is non-refundable.

You can visit our return portal here: https://cocomoonhawaii.com/apps/redo/returns-portal/login

Return/Exchange Fees:

• If REDO was purchased with your order, the cost of the label to return your item is free.
• If you did not purchase REDO, you are responsible for all return shipping costs.
  • To learn more about REDO, visit this page here.
• If you request to make an exchange, you are are responsible for the shipping cost of the NEW exchange item regardless of if REDO was purchased or not.
  • If the selected exchange item value is more than the original item, a payment will be required.
  • If the selected exchange item value is less than the original item, a refund will be issued.
    
    

Shipping Label Expiration: Once a return request is submitted, the return label will expire 21 days from the date the label was created. All returns will be invalid and voided after this time period, resulting in your items now being ineligible for return.

Coco Moon reserves the right to refuse any returned item(s) that does not meet our return policy.

Please note that it can take 5-7 business days from the delivery date shown on the return tracking to process the return. If it has been more than 7 business days since the return delivery date, please contact us at [email protected].