What is your return/exchange policy?Updated 5 hours ago
What is your return policy?
Please review our return policy before submitting a return request.
Important: This return policy applies only to orders placed directly on cocomoonhawaii.com.
If your item was purchased from a retailer, returns must be handled directly with that retailer.
Final Sale Items
All items purchased during any and all sales are final sale and are not eligible for returns or refunds.
Return Eligibility
Returns must be requested within 30 days of delivery
Items must be new, unused, and unwashed
All original tags and packaging must be intact
(This includes ribbon and cardboard wrapping for quilts, throw blankets, and mama robes, and all hangtags for clothing, towels, and accessories)Bliss Blankets are not eligible for return unless they remain in their original compression packaging
Coco Moon reserves the right to refuse any return that does not meet these requirements.
How to Start a Return
You can submit your return request through your account here:
👉 https://shopify.com/15037402/account
Once your return request is reviewed and approved, you’ll receive instructions for sending your item back.
Returns Only (No Exchanges)
At this time, we do not offer exchanges.
If you need a different size, style, or print:
Please return your original item
Place a new order for the desired item
This allows us to get the correct item to you as quickly as possible.
Gift Returns
If your order was a gift, please reach out to us at [email protected] with:
The order number or
The name/email of the original purchaser
Gift returns are eligible for store credit only.
Return Fees & Refunds
A flat return fee of $7.50 will be deducted from your refund
Original shipping fees are non-refundable
Refunds are issued to the original payment method unless otherwise specified
Gift returns are issued as store credit
Return Processing Time
Once your return is delivered to us:
Please allow 3–5 business days for processing during non-peak seasons
During peak/holiday periods, processing may take 7–10 business days
If it has been more than 10 business days since your return was delivered, please contact us at [email protected].