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Coco Moon Hawaii

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.&#xA0; Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included. Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Ro

How does Route process refunds or reorders?

Route Package Protection

Can I make a change to my order?

Can I change my shipping address?

What is your return policy?

How long will it take to receive my order?

Preorders and Embroidery Items

Popular FAQs

Local Pick Up

What if my item has a manufacturing defect?

What if an item from my order is missing or incorrect?

My order qualified for free shipping before I applied my discount. Why am I being charged a shipping fee?

Can I use my e-gift card with a discount code?

Pre-orders and Embroidery Items

Invoicing & Gift Receipts

Ordering

How much does shipping cost?

Does Coco Moon offer expedited shipping options?

Does Coco Moon ship internationally?

Does Coco Moon offer free shipping?

What can I do if my order is delayed?

What can I do if my order was lost or damaged in transit?

Shipping and Delivery

What is your gift return policy?

Can I return an item not purchased on cocomoonhawaii.com?

Returns

How can I best care for my Coco Moon goodies?

What is the difference between the Quilts and Throw Blankets?

Where do you manufacture?

Do you use flame retardants?

Why is the print on the item different from the website images?

Size Chart

Product Questions

What are your gifting options?

Can I add a gift receipt to my order?

Do you sell gift cards?

What do I need to know when gifting Coco Moon?

Embroidery

Gifting Coco Moon

How do I manage/redeem my reward points?

Is there a minimum purchase amount for reward codes?

I lost my reward code/didn't copy it. How can I view the code again?

I didn't use my reward code, but the points were taken out of my balance. Can I get those points back?

How does Route process refunds or reorders?Updated a year ago